ProjectSynergy Fulfillment Policy for Credit Card Payments via
Stripe®
These policies will aid users determine how Agency Within
ProjectSynergy fulfills orders and payments made by credit card via
the payment processor Stripe. The following terminology applies to
these Terms and Conditions, Privacy Statement and Disclaimer Notice
and all Agreements: “Client”, “You” and “Your” refers to you, the
person on this web site and compliant to the Company’s terms and
conditions, either therein or in a separate written contract. “The
Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company.
“Party”, “Parties”, or “Us”, refers to both the Client and ourselves.
All terms refer to the offer, acceptance and consideration of payment
necessary to undertake the process of our assistance to the Client in
the most appropriate manner for the express purpose of meeting the
Client’s needs in respect of provision of the Company’s stated
services, in accordance with and subject to, prevailing laws of the
State of New York. Any use of the above terminology or other words in
the singular, plural, capitalization and/or he/she or they, are taken
as interchangeable and therefore as referring to same.
Fulfillment Policy
At ProjectSynergy, we ensure that the services we provide
are satisfactory. Customer satisfaction is our utmost priority as we
take all complaints about the services we render very seriously. This
Fulfillment Policy (the “Policy”) informs you about our delivery
policy and the rules and guidelines relating to the refunds for
services purchased from our Company. Please read this Policy carefully
to understand your rights and also understand the requirements for the
refund. Our services are billed in U.S. Dollars.
Delivery Policy
At ProjectSynergy, we sell software based solutions and
services. We deliver our services to clients via electronic means.
Refunds
We may offer returns in the following conditions:
If the service has not been performed at all during the term of our
contract.
Exceptions
Notwithstanding other provisions of this Policy, we may
refuse to grant returns or refunds if:
You received what you
ordered, but simply changed your mind about the service.
You
were aware or notified of the problems with the service before making
the purchase.
You did not like your purchase or realized you
had no use of it.
You received the service/product and
failed to make a report within 7 days from the date of the receipt
Return Policy
At ProjectSynergy, we sell software based solutions and
services. No returns can be made but in some circumstances we offer
refunds. Our refund policy has been explained above.
Cancellation Policy
The following are to note:
• Once a contract
with ProjectSynergy has been signed, cancellations are not permitted
Project Abandonment
If after repeated attempts by ProjectSynergy to begin
service, continue service, or finalize the delivery of the Services,
Client fails to participate, or becomes otherwise unresponsive to
ProjectSynergy’s requests and such continues for a period of thirty
(30) days, the project will, at the option of ProjectSynergy, be
abandoned, whereupon ProjectSynergy may reduce any refund for the
Services to the Client to zero, and Client hereby provides its
agreement to such forfeiture of any amounts of the Fees that have been
paid by the Client for the Services as purchased or as described in
the original Work Order, wherever applicable.
How to make a complaint
If you are dissatisfied with the service provided to you
and you are eligible for a refund under this Policy, you must send an
email to techsupport@projectsynergy.com stating your complaints and we
will immediately verify your complaints. Refunds are issued at our
discretion as they may be accepted or rejected.
Contact Us & Customer
Service Contact Details For enquiries or comments
regarding this Policy, customers may visit: Contact Us section